SHIPPING

  • Domestic (within the UAE):

    • Orders are typically dispatched within 1–3 business days.

    • Estimated delivery: 2–5 business days, subject to courier availability.

    • We partner with reputable local couriers to ensure your cards arrive quickly and securely.

  • International (Global):

    • Orders are shipped via trusted global carriers with tracking.

    • Dispatch within 1–3 business days; delivery times vary by destination.

    • Import duties or taxes: Any customs charges or VAT in the destination country are not included and are the buyer’s responsibility.

  • VAT & Invoices:

    • For orders within the UAE, 5% VAT applies as required by law. Every order includes a dated invoice with line-by-line information on item, price, and VAT.

    • Invoices and product details are provided in both Arabic and English.

RETURNS

  • No General Cooling-Off Period:

    • Unlike some jurisdictions, the UAE does not mandate a cooling-off or “right of withdrawal” period for unsolicited returns.

  • Goods Faulty Upon Arrival:

    • If you receive a card that is damaged, misrepresented, or not as described, please contact us within 7 days of receiving the order.

    • Return shipping costs for faulty items will be covered by CARDBOY.

    • On verification, we offer a replacement, full refund, or store credit—your choice.

  • Authenticity Guarantee:

    • All our cards come with a 100% authenticity guarantee. If you believe the card is counterfeit—even beyond the 7-day window—please let us know. Once inspected and confirmed, we will offer a refund or replacement.

  • Non-Fault Returns (Conditional):

    • Because Pokémon cards are collectible and sensitive to condition, non-fault returns aren’t encouraged.

    • However, if you’ve had a change of heart and the card is still in original, sealed condition, contact us within 3 days of delivery.

    • A 20% restocking fee may apply, and return shipping is at your expense. Final approval remains at our discretion.

OUR
COMMITMENT

  • CARDBOY adheres to UAE E-Commerce and Consumer Protection Laws, which require:

    • Accurate product descriptions, clear pricing, and professional marketing.

    • Providing pre-contractual information—including item details, seller identity, and contract terms.

  • We pledge not to include any unfair or voidable clauses that undermine your rights—for example, we won’t force unilateral contract changes or waive your consumer protection rights.